👀 Upload Fields
- Ensure field is enabled and product targeting is correct.
- Reinstall App Block/App Embed if Dashboard shows “Action Required.”
- Clear cache or test another browser/device.
- After theme updates, re-add the App Block if fields disappear.
📤 Upload Problems
- File too large: 50 MB max on Basic, 2 GB max on Professional.
- Wrong type: Basic accepts images only (JPG, PNG, WebP, HEIC, GIF). Professional additionally accepts PDF, DOCX, ZIP and other file types.
- "Upload unavailable" on Basic: The store may have hit its 100-uploads-per-month cap. Check your dashboard for a usage banner and consider upgrading to Professional for unlimited uploads.
- Progress stuck: Retry with smaller files or a stronger connection.
- Mobile: Test on WiFi, different device, or alternative browser.
🎨 Theme Integration
- For Shopify 2.0: Add “UploadsPro” App Block from Theme Customizer.
- Move block position using drag-and-drop.
- If layout breaks, check custom CSS or disable conflicting apps.
- Legacy themes may need manual edits—contact support if stuck.
💳 Billing
- Errors after subscription approval usually resolve in a few minutes.
- Payment issues: update card in Shopify Billing or try another card.
- Downgrade cleanup: refresh cache if Add Amount features still appear.
- Currency follows your Shopify store settings.
💰 Add Amount
- Verify Professional plan is active and field has Add Amount enabled.
- Check that cart transformer installed automatically.
- Hidden bundle product should not appear in catalog—hide manually if visible.
- Fees use store’s default currency.
🆘 Need Help?
Tip: When contacting support, include store URL, problem description, steps to reproduce, browser info, and screenshots.
UPLOADS PRO