Slotify F.A.Q.s

Our Basic Helps!

The Slotify doesn’t load and I cant see it. What to do?
You are probably checking the site on the front-end and the wheel doesn’t show. The most likely reason is that you have a cookie set (we have a cookie protection), so we recommend a private no-cookie connection. Incognito mode in Chrome and private window in the other browsers. You can also clear the cookies in the app admin area, but your best bet is the browser cookie option.
Why does Slotify disappear after sometime in my shop?
We have a cookie protection set, so once you visit the machine will not show for the cookie duration setting time. Please clear your cookies or try incognito mode in Chrome and that is it. You can also change the duration setting in the admin area. The default time set is 30 days.
Is Slotify only available on the homepage of my website or is there other options as well?
You can set in the admin of the app where you want to show the machine. You can select all the pages (only checkout is blocked by Shopify) Homepage, Collection Page, Cart, Product or Thank you pages.
The app is having issues with displaying immediately after landing on the site.
The time trigger works from the moment your site fully loads. So it’s calculated: your site load speed + time on site setting. (so we don’t harm your page speed rank).
What is email validation. how does the email validation work?
It validates all the emails so they are legit and active. Before we allow a user to spin an outside validation service checks the email and if it’s good, we show the coupon code. This happens in a few seconds at the most. Validation keeps your email list clean and safe.
How do I view winning users? Or what the users won (which coupon)?
You can’t see who won, but you can see the coupon usage (check the revenue of the coupons and orders related to that specific coupon) in the shopify admin (use unique SlotMachine codes, so you know the wins came from Slotify).
How do I see conversion stats on purchases?
You just check the usage of the coupon codes you created for Slotify.
Does the customer get the discount code in the email or in my store?
You create the discount code in Shopify and later paste it to our app and we distribute it to the users when they spin. You can also set up an automated email that follows that, but all that settings are done on the email service side.
Is there a setting to prevent people from entering their email or play more than once?
You can set in the admin if the duplication of emails are allowed or not. On the other hand, We have a cookie set, but if they clear it, we can’t help that. Keep in mind, the % of the users that actually know how to do this and why should they do this, is really small.

Our subscription Helps!

Can I try before I buy?
YES! and even more. There is a free plan available! so, You can use the app for free. Check the pricing table!.
Can I use the app for free?
YES! There is a free plan available! so, You can use the app for free without any time limit.
Can I cancel my subscription anytime?
YES! cancel yous subscription anytime. It is automatic and you do not have to do anything else.

Our Settings Helps!

Can I change plans later on?
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What is the difference between Pro and Ultimate?
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Can I try before I buy?
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Do you offer bulk discounts?
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Is this a subscription service?
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